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1. Can I buy a site license rather than a number of individual ones?
Yes, you can buy a site license. There are a few options single user, five user, ten user and unlimited users.
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2. Can I have multiple databases one for training and one for production?
Yes, you can have many databases and you call them based on the command line with a -d option. Example: c:\ezcmms\ezcmms.exe -dprod where prod represents the database name.
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3. Can I get assistance setting up my hierarchical equipment structure?
Yes, we can assist you to set up your database. Please email your details to support@ezcmms.com
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4. How do I import data into the application?
Check the File/import option. This will display the import screen which allows you to import assets, readings, employees or catalog items. You can cut and paste records from other applications (i.e. Excel) or select file open to load a comma separated or tab separated file.
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5. How often is the product updated?
The product will have a major release every 6-9 months but this may change in future.
Minor upgrades, small wish lists and bug fixes will be released in between.
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6. What is a master job?
The EZcmms system has been built to allow users to group batches of work together.
The resultant batch can then be planned or given to an outside contractor to complete.
Start by doing a job enquiry then select the jobs you wish to group together and select the master job icon or menu option.
The master job screen will be displayed, now fill in the required fields and select save, that's all there is to it.
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7. What are the application support options?
All support of the application is via Email unless otherwise arranged; emailS will be answered within 48 hrs.
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8. Can I get a printed copy of the user manual?
Yes, you can get a hard copy. The latest user manual can be purchased here.
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9. Can I copy whole equipment structures to minimize data entry?
Yes, that is possible. Highlight the item you want to copy and select the copy button on the toolbar.
Fill in the new equipment code and select OK to save the new structure. The copy function also copies across all the associated data i.e. specifications and documentation.
Once you have copied the structure its best to review the copied item to change the description and serial number fields at the least.
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10. What other databases does the application support?
The application was built to support different databases. The first release was for MS-Access and MySQl. Oracle and SQL Server are still in the testing phase and should be out later this year.
If you have a need to run the application against a different database please email us for details.
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11. How do I replace my unregistered copy without losing data?
It is very important to back up your data regularly and before any upgrade make sure you have a copy of your mdb file or dmp file in a separate location as the new install will overwrite all files. Once the full version has been installed you can replace the new mdb file with your backup copy. Separate scripts are required to update Oracle see the documentation for more information.
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12. What costs are involved to upgrade to the latest version of EZcmms?
As a registered user of EZcmms you get access to one free major upgrade, after which each new version incurs a small fee.
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13. What are the steps required to implement the application?
The basic steps are as follows:
1. Set up codes as required or just except the ones supplied.
2. Decide on authority structure, then import or add users to the system.
3. Import or manually enter your list of maintainable equipment/assets.
4. Decide on and add the PM schedules and set up how they will be triggered.
5. That's all there is to it, start using the system.
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14. What restrictions are there with the trial version?
The only restriction with the trial version is its 30 day expiry, everything else is standard.
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15. Can I add new menu items to call other applications from within EZcmms?
A user menu option is supplied to allow the administrator to add calls to other applications from the main menu. See the documentation for more detailed information.
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16. Can I alter the job tickets and other reports, to suit my requirements?
The job tickets can be tailored based on settings in the Options. Your logo can be added and page titles amended and even what job data is to appear on the printed ticket can be adjusted.
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17. Can you explain what and how the job status values change?
N - When a job is built it gets a status of 'N' - New
P - When a job ticket is printed the status changes to 'P' - Printed.
E - When a job ticket is emailed the status changes to 'E' - Emailed.
CA - When a job is canceled the status changes to 'CA' - Canceled.
C - When a job is completed the status changes to 'C' - Completed.
X - When a job is exported to the PDA the status changes to 'X' - Exported.
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18. Can I limit access to parts of the application?
Yes. You can limit access to parts of the application by setting the authority level of the employee. The menu and toolbar are dynamically built for each user on start-up.
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19. Do I need to purchase add-on modules to get the functionality I need?
No, the EZcmms product comes as a stand alone application and does not need other modules to operate.
The only other modules are the web and the PDA modules and these are still under development at this stage.
There may be a small cost to download these products, that is still to be finalized.
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20. How do I set up the email system and what about SMS messages?
You need to set up some values in the Options codes and you need to set up an email address for each shop, see the documentation for more information.
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